​Last updated: July 24, 2026

These Terms and Conditions govern the use of the Spicewood Tours & Travel website and transportation services. “Company,” “we,” “us,” and “our” refer to Spicewood Tours & Travel. “Customer,” “you,” and “your” refer to the person using our website, making a reservation, paying for a reservation, or receiving transportation services.

By using our website or making a reservation, you acknowledge that you have read and agree to these Terms and Conditions.

1. Transportation services

Spicewood Tours & Travel provides private shuttle transportation services within Spicewood and the surrounding areas.

All reservations are subject to vehicle, driver, route, and scheduling availability. We may use qualified employees, independent contractors, affiliates, or authorized transportation providers to fulfill a reservation where permitted by law.

2. Reservations

Customers must provide complete and accurate reservation information, including:

• Passenger name and contact information

• Pickup date, time, and location

• Destination

• Number of passengers

• Luggage or equipment requirements

• Flight, event, or appointment information when relevant

• Any requested accessibility accommodation

• Any other information reasonably needed to provide the service

A reservation is not confirmed until we issue a confirmation by email, text message, telephone, or another approved method.

The customer making the reservation confirms that they are authorized to accept these Terms on behalf of every passenger included in the reservation.

3. Prices, fees, and payment

Prices may be based on factors including distance, travel time, service type, vehicle type, pickup location, waiting time, tolls, parking, additional stops, and special requests.

The estimated or quoted price and any known mandatory charges will be disclosed before payment or reservation confirmation. Additional charges may apply when the customer changes the service or when circumstances occur that were not reasonably known when the quote was provided.

Examples may include:

• Additional waiting time

• Additional stops or route changes

• Tolls, parking, or venue-access fees

• Cleaning or property-damage charges

• Changes in passenger or luggage requirements

• Services extending beyond the reserved time

A deposit  is due at time of booking with final payment due before pickup. You authorize us to charge the payment method provided for the reservation and any properly disclosed additional charges resulting from the service.

Unless expressly stated otherwise, a quote is valid for 14 days and applies only to the reservation details originally provided.

4. Cancellations, changes, and refunds

Cancellations, reservation changes, refunds, waiting periods, and no-shows are governed by our separate Cancellation and Refund Policy, which is incorporated into these Terms.

If these Terms conflict with the Cancellation and Refund Policy on a cancellation or refund issue, the Cancellation and Refund Policy will control.

5. Pickup and waiting time

Customers are responsible for providing an accurate pickup location and being ready at the scheduled pickup time.

Our complimentary waiting period is [15 minutes] for standard pickups and [30/60 minutes] for airport pickups. Waiting-time charges may apply after that period.

A customer may be treated as a no-show if the passenger is not present after the applicable waiting period and we cannot reach the customer using the contact information provided.

Customers are responsible for monitoring flight, event, appointment, and travel schedules unless we expressly agree to monitor them.

6. Travel times and delays

Pickup and arrival times are estimates unless we expressly provide a written guarantee.

Travel may be affected by traffic, weather, road conditions, construction, mechanical issues, law-enforcement activity, public emergencies, passenger delays, or other circumstances beyond our reasonable control.

We will make reasonable efforts to provide timely service and notify customers of significant known delays. However, we do not guarantee that a customer will arrive in time for a flight, appointment, event, connection, or other scheduled activity.

Customers should allow reasonable additional travel time when timely arrival is important.

7. Passenger conduct and safety

Passengers must follow reasonable safety instructions from the driver and must not:

• Threaten, harass, or abuse the driver or another person

• Interfere with the safe operation of the vehicle

• Possess unlawful weapons, substances, or materials

• Smoke or vape in the vehicle

• Intentionally damage or excessively soil the vehicle

• Engage in unlawful, dangerous, or materially disruptive conduct

• Exceed the vehicle’s passenger or luggage capacity

We may refuse or end service when reasonably necessary to protect safety, comply with the law, prevent property damage, or respond to materially disruptive conduct.

A refund may be denied when service is refused or ended because of a passenger’s unlawful, dangerous, abusive, or materially disruptive behavior.

8. Seat belts and child restraints

Passengers must use seat belts and other required safety restraints in accordance with applicable law.

The customer is responsible for requesting any required child safety seat before the scheduled service. Customers must provide and install their own child safety seats.  A parent, legal guardian, or responsible adult must supervise children during transportation. We do not transport unaccompanied minors unless we have expressly agreed to do so in writing and any required documentation has been completed.

9. Luggage and personal property

Customers must disclose unusually large, heavy, valuable, fragile, hazardous, or specialized items before booking.

We may refuse items that are unlawful, unsafe, improperly packaged, or beyond the vehicle’s capacity.

Passengers are responsible for checking that they have collected their belongings when leaving the vehicle. We are not responsible for lost, forgotten, stolen, or damaged property except to the extent responsibility cannot be excluded under applicable law.

Found property may be stored for [30] days. The customer is responsible for reasonable delivery or shipping expenses associated with returning an item.

10. Cleaning and damage charges

The customer is responsible for damage to a vehicle or excessive cleaning made necessary by the customer or anyone in the customer’s party.

Charges will be reasonably based on the nature of the damage, required cleaning, repair costs, and documented loss of vehicle use. We may charge the payment method used for the reservation after providing notice and supporting information about the charge.

11. Accessibility and accommodations

We are committed to providing transportation services without unlawful discrimination and to complying with applicable accessibility requirements.

Customers may contact us at 830-262-9333 to request a disability-related accommodation or discuss accessible transportation needs. Advance notice helps us coordinate requested services, but we will consider requests made at any time.

Service animals will be accommodated as required by applicable law. Customers will not be charged an additional fee solely because they travel with a qualifying service animal.

For information about the accessibility of our website, please review our Accessibility Statement.

12. Alcohol, smoking, and prohibited substances

Smoking and vaping are prohibited in all vehicles.

 Alcohol may be consumed only when expressly permitted by the Company and allowed by applicable law. Passengers must comply with all age, container, and conduct restrictions.

Illegal drugs and unlawful substances are prohibited. The driver may end a trip when continued service would violate the law or create a safety risk.

13. Third-party bookings and services

A reservation made through a broker, travel agent, hotel, booking platform, event organizer, or other third party may also be subject to that party’s terms.

We are not responsible for a third party’s website, representations, payment processing, or independent services. Questions about a payment collected by a third party should ordinarily be directed to that party.

Links to third-party websites are provided for convenience and do not constitute an endorsement.

14. Website use

You may use our website only for lawful personal or business purposes related to learning about or booking our services.

You may not:

• Attempt to gain unauthorized access to the website or its systems

• Introduce malware or harmful code

• Interfere with the website’s operation or security

• Use automated systems to extract content without permission

• Make fraudulent, speculative, or unauthorized reservations

• Impersonate another person or misrepresent your authority

We may restrict website access or cancel fraudulent or unauthorized reservations.

15. Intellectual property

The website and its text, graphics, photographs, logos, designs, and other content are owned by or licensed to Spicewood Tours & Travel and are protected by applicable intellectual-property laws.

You may view and use the website for its intended purpose. No other use, copying, distribution, modification, or publication is permitted without our prior written consent.

16. Electronic communications

By providing a telephone number or email address, you agree to receive service-related communications regarding your reservation, including confirmations, driver updates, delays, and payment information.

Consent to receive promotional messages is not required to purchase transportation services. Promotional communications, if any, will be handled according to the consent and opt-out choices presented to you.

Standard carrier messaging or data rates may apply.

17. Privacy

Our collection, use, and protection of personal information are described in our Privacy Policy, which is incorporated into these Terms.

18. Disclaimer and limitation of liability

We will provide transportation services with reasonable care and in accordance with applicable law.

To the fullest extent permitted by law, Spicewood Tours & Travel will not be liable for indirect, incidental, special, or consequential losses arising from a delay, cancellation, missed flight, missed appointment, missed event, or interruption caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits responsibility that cannot lawfully be excluded or limited, including any responsibility imposed by applicable consumer-protection, transportation, safety, or other laws.

Any limitation of liability stated in these Terms must be reviewed and approved by the Company’s attorney before publication.

19. Governing law and disputes

These Terms are governed by the laws of [State], without regard to conflict-of-law principles.

Before filing a legal claim, the customer and [Company Name] agree to make a good-faith effort to resolve the matter informally. A customer may begin that process by contacting [email address] with the reservation number and a description of the concern.

Unless applicable law requires otherwise, legal proceedings relating to these Terms or our services must be brought in a court with jurisdiction in [County, State].

Nothing in this section prevents either party from pursuing a remedy available under applicable law.

20. Changes to these Terms

We may revise these Terms periodically. Updated Terms will be posted on this page with a new “Last updated” date.

The version in effect when a reservation is confirmed will ordinarily govern that reservation unless a change is required by law.

21. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

22. Contact information

Questions about these Terms may be directed to:

If you have questions about this Privacy Policy or how your information is handled, please contact:

Spicewood Tours & Travel

Spicewood, TX 78669, USA

830-262-9333

Info@spicewoodtours.com