Our commitment

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Spicewood Tours & Travel is committed to making our website and online transportation-booking services accessible to all customers, including people with disabilities.

We are continually working to improve the usability and accessibility of our website and to provide an inclusive experience for our customers.

Accessibility standard

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines explain how to make websites more accessible to people with a wide range of disabilities.

Our website may not yet meet every WCAG 2.2 Level AA requirement. We are working to identify and address accessibility barriers as part of our ongoing website improvements.

Accessibility assistance

If you have difficulty using our website, accessing information, or completing a transportation reservation online, please contact us. We can provide information in an alternative format or assist you with your reservation through another method at no additional charge.

Contact us at:

Spicewood Tours & Travel
Phone: 830-22-9333
Email: info@spicewoodtours.com

When contacting us about a website accessibility issue, please include:

• The webpage or feature you were trying to use

• A description of the problem

• The browser and assistive technology you were using, if applicable

• Your preferred method of contact

We will make reasonable efforts to respond within [two business days].

Transportation accommodations

Customers who need a disability-related transportation accommodation should contact us at [phone number or email address] as early as reasonably possible.

The availability of particular vehicles, equipment, or services may vary. Please contact us directly to discuss your transportation needs and the services currently available.

Third-party services

Our website may use or link to third-party services, such as reservation systems, payment processors, maps, or social-media platforms. We do not control the accessibility of content provided by third parties, but we welcome reports of accessibility problems and will make reasonable efforts to help customers access the relevant information or service through another method.

Feedback

We welcome feedback about the accessibility of our website and services. If you encounter an accessibility barrier or have a suggestion for improvement, please contact us using the information above.

We take accessibility concerns seriously and will make reasonable efforts to investigate and address reported issues.

Ongoing improvements

Accessibility is an ongoing effort. We periodically review our website and update its content and features to improve access for all users.