Last updated: July, 24th, 2026

This Cancellation and Refund Policy applies to transportation services booked with Spicewood Tours & Travel. By making a reservation, the customer agrees to the terms below.

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Customer cancellations

Cancellation requests must be submitted by contacting us at 830-262-9333 or info@spicewoodtours.com.

Refund eligibility depends on when we receive the cancellation:

• If Client cancels 21+ days before service: full deposit refund.

• If Client cancels fewer than 21 days before service: deposit forfeited.

• No additional cancellation fees apply.

• If Client fails to appear within 30 minutes of scheduled pickup without communication, the booking is considered a no‑show and 100% of the total service fee will be due.

Any nonrefundable deposit, booking fee, or payment-processing fee will be clearly identified when the reservation is made.

Changes to a reservation

Requests to change a pickup time, date, location, destination, vehicle, passenger count, or other reservation detail are subject to availability.

Changes requested within [24 hours] of the scheduled pickup may result in an additional charge. A significant change may be treated as a cancellation and a new booking.

No-shows

A customer is considered a no-show when the customer or passenger:

• Is not present at the agreed pickup location within the allowed waiting period;

• Cannot be reached using the contact information provided; or

• Leaves the pickup location without notifying us.

No-shows are not eligible for a refund.

Our standard complimentary waiting period is [15 minutes] for regular pickups and [30/60 minutes] for airport pickups. After that period, waiting-time charges may apply. If we cannot complete the trip after the waiting period, the reservation may be treated as a no-show.

Late arrivals and service delays

Pickup and arrival times are estimates unless we expressly guarantee them in writing. Traffic, weather, road closures, mechanical problems, public emergencies, passenger delays, and other circumstances may affect travel times.

If we expect a significant delay, we will make reasonable efforts to notify the customer. Delays alone do not automatically qualify for a refund, but refund or credit requests will be reviewed based on the circumstances.

Cancellations made by Spicewood Tours & Travel

If we cancel a reservation and cannot provide a reasonable alternative, the customer will receive a full refund of the amount paid for the canceled service.

We are not responsible for indirect or consequential expenses resulting from a cancellation or delay, such as missed flights, lodging, event tickets, lost income, or transportation booked through another provider, except where applicable law requires otherwise.

Unsafe or prohibited conduct

We may refuse or end service when a passenger’s conduct threatens safety, violates the law, damages property, interferes with the driver, or creates an unreasonable risk to others.

Refunds will not be provided when service is refused or ended because of a passenger’s unlawful, dangerous, abusive, or materially disruptive conduct.

Passengers are responsible for cleaning or damage charges resulting from their conduct or the conduct of anyone in their party.

Refund processing

Approved refunds will be issued to the original payment method within [5–10] business days. Banks and payment providers may require additional time to post the refund.

Refund requests must be submitted within [7 days] after the scheduled service date and should include:

• The customer’s name

• The reservation or confirmation number

• The scheduled service date

• A brief explanation of the request

Third-party bookings

Reservations made through a travel agency, broker, booking platform, hotel, event organizer, or other third party may be subject to that provider’s cancellation and refund terms. Customers should direct refund requests to the party that collected the payment unless otherwise instructed.

Contact us

For cancellations, reservation changes, or refund requests, contact:

Spicewood Tours & Travel
830-262-9333

info@spicewoodtours.com
 

This policy does not limit any non-waivable rights available under applicable law.